We’d love to hear from you.

Got a question about sizing, an order, shipping, returns, Or perhaps you just want to pick out the right photo frame, mirror, or table lamp? Our team reads every message, and we’re happy to help. No bots, no runaround. Just real people who want you to love what you ordered.

Email: service@elsaleonie.com
The fastest way to reach us. If your message is about an order, please include your order number so we can help you quicker.

Phone: +852 3468 2917
Call us Monday through Friday, 9:00 AM to 6:00 PM Hong Kong Time. If we miss you, leave a message or send an email, and we’ll get back to you as soon as we can.

Address:
Elsaleonie
Room 1206, 12th Floor, 18 Hanoi Road
Tsim Sha Tsui, Kowloon, Hong Kong

Just a heads-up: this is our office and support address, not a retail store or return center. If you need to send something back, contact us first and we’ll give you the right instructions.

We usually reply within 24 hours on business days. Weekends and holidays might take a little longer, but we won’t leave you hanging.

Before you reach out, you might find a quick answer on our Track Your Order, Shipping & Handling, or Refund & Return Policy pages. If not, send us a message. We’re here to help.

Talk soon,
The Elsaleonie Team