At Elsaleonie, your privacy matters. This policy explains what we collect, why we collect it, how we use it, and what you can do about it. We keep things clear and honest—no confusing legal talk. By shopping with us or using our website, you agree to this policy.

1. What We Collect

We collect a few different types of information:

Information you give us:

• Name, email address, phone number, and shipping/billing address.

• Payment details when you place an order. We don’t store your full card number—our payment partners handle that securely.

• Account login details if you create an account.

• Order history and preferences.

• Anything you send us, like emails or messages to support.

Information we collect automatically:

• IP address, device type, browser, and operating system.

• Pages you visit, how long you stay, and what you click on.

• Cookies and similar tracking tools. See section 4 for more.

Information from other sources:

• Payment processors, shipping carriers, and analytics providers may share info with us to help complete your order or improve our site.

2. How We Use Your Information

We use your info to:

• Process and ship your orders, and send you updates.

• Answer your questions and provide customer support.

• Send you marketing emails if you opt in. You can opt out anytime.

• Improve our website, products, and shopping experience.

• Personalize what you see, like recommending styles you might like.

• Prevent fraud, protect our site, and comply with the law.

3. Who We Share It With

We don’t sell your personal info. We only share it with:

• Service providers who help us run the store: payment processors, shipping companies, email platforms, and analytics tools.

• Business partners if we merge, get acquired, or sell assets. You’ll be notified if that happens.

• Legal authorities if required by law or to protect our rights, your safety, or the safety of others.

• Others when you give us permission.

4. Cookies and Tracking

We use cookies and similar tech to make our site work, remember your preferences, and understand how you use our site. Some cookies are essential—like keeping items in your cart. Others help us improve and show you relevant content.

You can manage cookies through your browser settings. If you turn them off, some parts of the site may not work as well.

5. Your Rights

Depending on where you live, you may have the right to:

• Access the personal info we have about you.

• Correct any mistakes.

• Delete your info.

• Restrict or object to how we use it.

• Get a copy of your data in a portable format.

• Withdraw consent for marketing at any time.

To exercise any of these, email us at service@elsaleonie.com. We’ll respond within the time required by your local laws. We may need to verify your identity first.

6. Data Security

We take security seriously. We use encryption, secure servers, and limit access to your info to only those who need it. That said, no method of sending data over the internet is 100% secure. We can’t guarantee absolute security, but we work hard to protect you.

7. How Long We Keep It

We keep your info as long as needed to fulfill orders, comply with tax and legal requirements, and resolve any issues. After that, we delete or anonymize it.

8. Children’s Privacy

Our site isn’t meant for kids under 18. We don’t knowingly collect info from children. If you think a child has given us personal info, contact us and we’ll delete it.

9. International Transfers

We may transfer your info to other countries where our service providers operate. We use safeguards to make sure your info stays protected, no matter where it goes.

10. Third-Party Links

Our site may link to other websites. We’re not responsible for their privacy practices. Check their policies before sharing your info.

11. Changes to This Policy

We may update this policy from time to time. When we do, we’ll post the new version here and update the date at the top. Your continued use of our site means you accept the changes.

12. Contact Us

Got questions about your privacy? We’re here.

Email: service@elsaleonie.com
Phone: +852 3468 2917
Address: Elsaleonie, Room 1206, 12th Floor, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong

Thanks for trusting Elsaleonie. We’ll always do our best to keep your info safe.